Fraktpolicy

Last updated: 30 July 2026

We ship every order from Slovakia, the same day, free of charge, to 29 countries across Europe. This policy explains exactly how that works, how long it takes and what happens if something goes wrong. It forms part of our Terms of Service.

Order Processing

We dispatch orders the same day they are placed. Orders received after our daily cut-off time of 14:00 CET, and orders placed on a non-business day, are dispatched on the next business day.

Here is what happens after you pay:

  1. Order confirmation. You receive an email confirming we have your order.
  2. Packing. Your order is picked and packed at our facility in Slovakia.
  3. Dispatch confirmation. As soon as the parcel is handed to the carrier, we email you a dispatch confirmation with a tracking link.
  4. Delivery. The carrier delivers to the address you gave at checkout.

If we ever cannot dispatch on time — a stock issue, a public holiday, anything unexpected — we will email you rather than leave you waiting.

Business Days

“Business days” means Monday to Friday, excluding public holidays in Slovakia and in the destination country.

Weekends and public holidays are not counted in processing or delivery estimates. Carriers also generally do not collect or deliver on those days, so an order placed on Friday evening will normally begin its journey on the following business day.

Shipping Regions

We currently deliver to the following 29 countries:

Region Countries we deliver to
European Union Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Cyprus
Rest of Europe Switzerland, United Kingdom, Serbia

If your country is not on this list, we cannot deliver to it yet. You are welcome to email support@happymonkfruit.com and let us know where you are — it helps us decide where to open next. Our products are also available on Amazon, which may deliver to more destinations.

We do not deliver to PO boxes or to parcel lockers unless the carrier explicitly supports them for your address.

Estimated Delivery Times

Delivery time = processing time (same day) + transit time. Transit times below are estimates from the day of dispatch, not guarantees.

Destination Typical transit time after dispatch
European Union About 3 business days
Switzerland, United Kingdom, Serbia About 5–8 business days, depending on customs clearance

More distant or island destinations — Ireland, Portugal, Greece, Malta, Cyprus-bound routes, Finland, Sweden and the Baltic states — typically take about 4–6 business days after dispatch.

Delivery estimates start from the dispatch confirmation email, not from the moment you order. Peak periods such as Christmas, Black Friday and national holidays can add a day or two.

Shipping Costs

Shipping is free. To every country listed above, on every order, with no minimum order value and no hidden handling fee. The price you see on the product page is the price you pay.

Destination Shipping method Cost
All 29 countries listed above Standard tracked delivery Free

All prices on our site are in euro (EUR) and include VAT. We do not currently offer an express or next-day upgrade.

Customs & Duties

Within the European Union there are no customs formalities, no import duties and no additional import VAT. Your order ships within the EU single market and the price at checkout is the final price.

For Switzerland, the United Kingdom and Serbia, your order crosses a customs border. Import duties, import VAT or a carrier handling fee may apply under the rules of your country.

These orders are shipped DAP (Delivered At Place). This means the price you pay us covers the goods and the delivery, but any import duty, import VAT or carrier handling fee charged by your country is payable by you, normally to the carrier before or on delivery. These charges are set by your national customs authority, not by us, and we cannot estimate them in advance.

If you refuse a parcel because of import charges, the parcel is returned to us and we will refund the order less any costs the carrier passes on to us for the return.

Customs procedures are set by the destination country and are outside our control. Clearance can add time to a delivery. We declare every parcel accurately and in full; we cannot mark an order as a gift or under-declare its value.

Tracking Information

Every order ships tracked. As soon as your parcel is handed to the carrier, we email you a tracking link so you can follow it to your door. Orders are carried by established European parcel carriers; the carrier handling your specific parcel is named in your dispatch confirmation email.

Can't find your tracking?

  • Check your inbox — and your spam or promotions folder — for our dispatch confirmation email.
  • If you have an account, your orders and tracking are always in your account.
  • Still stuck? Email your order number to support@happymonkfruit.com and we will track it down for you.

Tracking can take a few hours to show its first scan after dispatch. That is normal and does not mean anything has gone wrong.

Delays

Most orders arrive on time. When they do not, it is usually one of these:

  • customs clearance for non-EU destinations;
  • public holidays in Slovakia or in the destination country;
  • peak season volume at the carrier;
  • severe weather, strikes or transport disruption;
  • an incomplete or incorrect delivery address;
  • nobody available to receive the parcel, so it is returned to a depot.

If your tracking has not moved for several days, or the estimated delivery date has passed, email support@happymonkfruit.com with your order number. We will chase the carrier on your behalf.

Under our Terms of Service, if we have not delivered within 30 days you may set us an additional reasonable period and, if delivery still does not happen, cancel the order for a full refund. Your statutory rights are unaffected by anything in this policy.

Lost Packages

Until the parcel is physically in your hands, it is our responsibility, not yours.

If tracking shows no movement, or shows a delivery you never received, contact us with your order number. We will open an investigation with the carrier. Carriers generally require a short waiting period before a parcel can be declared lost, and an investigation typically takes up to 10 business days.

Once a parcel is confirmed lost, we will send a replacement or refund you in full — your choice. You do not pay anything for a lost parcel.

If tracking shows “delivered” but you have not received the parcel, please first check with neighbours, building reception and any safe place noted by the carrier, then contact us. That information helps the carrier's investigation.

Incorrect Addresses

Please check your delivery address carefully before you pay. Once an order is dispatched, the address usually cannot be changed.

  • Spotted a mistake straight away? Email support@happymonkfruit.com immediately with your order number. Because we dispatch the same day, we can only correct the address if the parcel has not yet left us.
  • Parcel returned to us as undeliverable? We will contact you. We can either refund the order in full or re-ship it to a corrected address, and we do not charge you for that second delivery.
  • Parcel delivered to a wrong address you supplied? Unfortunately we cannot recover it, and we cannot refund an order delivered exactly as addressed. We will still do what we can to help.

Damaged Packages

Our bottles and pouches are packed to survive the journey, but transport is transport.

If your order arrives damaged, or the product has leaked or the seal is broken:

  1. Photograph the outer box and the damaged product before unpacking further.
  2. Email support@happymonkfruit.com with your order number and the photos, ideally within 14 days of delivery.
  3. We will send a replacement or refund you in full, at no cost to you. You will not normally need to return the damaged item.

Please do not consume a product whose seal is broken or whose packaging is damaged.

Split Shipments

We ship from a single location in Slovakia, so almost every order arrives as one parcel. Occasionally — for example if one item is temporarily out of stock or an order is unusually large — we may split it into more than one shipment.

If that happens, you are never charged extra: shipping is free either way. You will receive a separate tracking link for each parcel, and where an order is delivered in several parcels, the 14-day withdrawal period described in our Terms of Service runs from the day you receive the last parcel.

Force Majeure

We are not liable for delay or failure to deliver caused by events outside our reasonable control. These include natural disasters and severe weather, fire or flood, epidemics and public health measures, war, civil unrest or terrorism, strikes and industrial action, carrier or postal network failure, customs or border closures, government action, and failures of energy or telecommunications networks.

If such an event occurs, we will contact you as soon as we can and do our best to minimise the delay. If the delay becomes substantial, you may cancel the affected order and receive a full refund. This clause does not limit your statutory rights.

Contact

Questions about a delivery? We would rather hear from you than have you wonder.

Related policies: Terms of Service · Refund Policy · Privacy Policy