Algemene voorwaarden

Last updated: 30 July 2026

1. Introduction

Welcome to Happy Monkfruit®. This website, happymonkfruit.com, and the online shop on it are operated by Victory Coffee Group, s.r.o., a company registered in the Slovak Republic and trading under the brand name Happy Monkfruit®.

These Terms of Service (the “Terms”) set out the conditions on which we sell our products to you and the rules for using our website. They form a binding contract between you and us, so please read them before you order.

Who you are buying from

Company Victory Coffee Group, s.r.o.
Brand Happy Monkfruit®
Registered address Tomášikova 6810/58, 080 01 Prešov, Slovakia
Company No. (IČO) 52636534
Tax No. (DIČ) 2121098089
VAT No. SK2121098089
Email support@happymonkfruit.com
Phone +421 919 329 113

In these Terms, “we”, “us” and “our” mean Victory Coffee Group, s.r.o. “You” means the person visiting the website or placing an order.

These Terms apply to orders placed on happymonkfruit.com. If you buy our products on Amazon or through any other marketplace or retailer, that purchase is governed by the terms of that marketplace, and returns and refunds are handled there.

2. Acceptance of Terms

By browsing this website, creating an account or placing an order, you confirm that you have read these Terms and agree to be bound by them. You also agree to our Privacy Policy, our Shipping Policy and our Refund Policy, which are part of these Terms.

If you do not agree with any part of these Terms, please do not place an order.

Nothing in these Terms limits or excludes your mandatory statutory rights as a consumer under European Union law or under the law of the country in which you live. Where a clause in these Terms conflicts with those rights, your statutory rights prevail.

3. Eligibility

To place an order with us, you must:

  • be at least 18 years old and legally able to enter into a binding contract;
  • provide a delivery address in one of the countries we ship to (see our Shipping Policy);
  • give accurate and complete contact, delivery and billing details;
  • order for personal use, not for resale, unless we have agreed a wholesale arrangement with you in writing.

We may refuse or cancel an order where these conditions are not met.

4. Products

We sell natural monk fruit sweeteners under the Happy Monkfruit® brand. Our current range is:

  • Monk fruit liquid drops (75 ml) — a 100% monk fruit decoction, roughly 10–15× sweeter than sugar.
  • Monk fruit powder (200 g) — monk fruit decoction with prebiotic tapioca fibre, roughly 3–5× sweeter than sugar.

Neither product contains erythritol, maltodextrin, artificial sweeteners or fillers. Our products are bottled and labelled in Slovakia, and our bottles, labels and packaging are produced in the EU. The monk fruit itself (Siraitia grosvenorii) is grown in southern China, where it naturally occurs.

Our products are foods. They are not medicines, food supplements for the treatment of any condition, or a substitute for a varied and balanced diet.

All products are offered subject to availability. We may change, limit or discontinue any product at any time. If a product you have ordered becomes unavailable before we dispatch it, we will contact you and refund you in full.

5. Product Information

We describe our products as accurately as we can. The full ingredient list, nutrition information, allergen information, net quantity, batch code, best-before date and storage instructions are printed on the pack you receive, and the information on the pack is the legally binding version.

Please note:

  • Product photography, colours and styling are illustrative. Small variations in colour, shade or fill level are normal for a natural product and do not make the product faulty.
  • Sweetness ratios (10–15× for the drops, 3–5× for the powder) are guidance figures. Taste is subjective and usage will vary by recipe.
  • Monk fruit is a natural ingredient, so slight batch-to-batch differences in colour and flavour intensity can occur.
  • In the European Union, aqueous monk fruit decoctions of the kind we sell are not classified as novel food (clarified in October 2024).
  • We do not make medical or health claims about our products. Any general information on our website, blog or recipe pages is provided for interest and is not medical, nutritional or dietary advice.

If you have an allergy, a medical condition, are pregnant or breastfeeding, or are taking medication, please read the pack and speak to a qualified professional before use.

6. Pricing

All prices are shown in euro (EUR) and include VAT at the applicable rate. The price you see on the product page is the price you pay for the product itself.

  • Shipping is free to every country we deliver to, with no minimum order value. See our Shipping Policy.
  • Multi-pack discounts are applied automatically in the cart when you add more than one pack, and the discounted total is shown before you pay.
  • Promotional codes, newsletter offers and other discounts are applied in the cart or at checkout and are shown in the order summary before you confirm.
  • Promotions may be limited in time, in quantity or to one use per customer. Where a promotion has its own conditions, those conditions apply in addition to these Terms.

We may change prices at any time, but a change will never affect an order we have already accepted. If a price or product detail is obviously wrong — a clear pricing or typographical error — we are not obliged to supply the product at that price. We will contact you before dispatch, and you can either confirm the order at the correct price or cancel it for a full refund.

7. Payments

Payment is taken at the time you place your order. The payment methods available to you are displayed at checkout before you confirm and pay. We accept major debit and credit cards, as well as Apple Pay and Google Pay. The complete, up-to-date list of payment methods available for your country is shown at checkout.

Payments are processed by our payment providers over an encrypted connection. We do not receive or store your full card number.

By submitting an order you confirm that you are authorised to use the payment method you have chosen. If a payment is declined, reversed or charged back, we may suspend or cancel the order and any related delivery.

Where your bank or card issuer converts the euro amount into another currency, the exchange rate and any conversion fee are set by them, not by us.

8. Order Acceptance

Placing an order is an offer to buy. It does not create a contract by itself.

  1. After you pay, we send an order confirmation email acknowledging that we have received your order.
  2. The contract between us is formed when we send you a dispatch confirmation email for the products in that order.
  3. If we cannot accept your order, we will tell you and refund any payment in full.

We may decline an order where the product is out of stock, where we cannot obtain authorisation for your payment, where there has been an obvious pricing or description error, where the delivery address is outside the countries we serve, or where we reasonably suspect fraud or abuse of a promotion.

9. Order Cancellation

Cancelling before dispatch

We dispatch orders the same day, so the window to change or cancel an order is short. If you need to cancel or amend an order, email support@happymonkfruit.com as soon as possible with your order number. We will always try to help, but once an order has been handed to the carrier we can no longer stop it. In that case, use your right of withdrawal or our money-back guarantee described in section 12.

Cancellation by us

We may cancel an order for the reasons listed in section 8. If we cancel, we refund the full amount paid to the original payment method.

10. Shipping

We ship to 29 countries across Europe. Shipping is free of charge to all of them, with no minimum order value. Orders are dispatched the same day, and delivery within the European Union typically takes about three business days.

Full details — regions, delivery times, tracking, delays, lost or damaged parcels and customs — are set out in our Shipping Policy, which forms part of these Terms.

11. Delivery

Delivery times shown on our website and in our Shipping Policy are estimates, not guarantees. They depend on the carrier and can be affected by customs, weather, public holidays and other factors outside our control.

Unless we agree otherwise with you, we will deliver your order within 30 days of the day the contract is formed. If we cannot, you may set us an additional reasonable period, and if we still cannot deliver, you may cancel the order and receive a full refund.

Risk of loss or damage passes to you when you, or a person you have nominated other than the carrier, takes physical possession of the goods. Until then, the parcel is our responsibility.

You are responsible for giving a complete and correct delivery address and for being able to receive the parcel there. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected, we will contact you to arrange what happens next.

12. Returns & Refunds

Your statutory right of withdrawal (14 days)

As a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, takes physical possession of the goods. Where an order is delivered in several parcels, the period runs from the day you receive the last parcel.

To exercise this right, tell us your decision by a clear statement before the 14 days are up — an email to support@happymonkfruit.com with your name, order number and address is enough. You may use the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU, but you do not have to.

The simplest way is our online withdrawal form: Withdraw from the contract here. It is available on every page of this website, in the footer, for as long as your withdrawal period is running. When you submit it, we confirm receipt by email without delay, and that confirmation records the date and time of your submission.

If you withdraw, we refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same payment method you used for the order, and the refund costs you nothing.

Please note the statutory exception in Article 16(e) of Directive 2011/83/EU: sealed goods that are not suitable for return for reasons of health protection or hygiene are excluded from the right of withdrawal once they have been unsealed after delivery. Food products such as ours fall into this category. This is why we also offer the voluntary guarantee below, which applies whether or not you have opened the pack.

Our 30-day money-back guarantee

We stand behind everything we sell. If you are not completely satisfied with your purchase, for any reason, contact us within 30 days of your purchase date and we will refund you in full to your original payment method. This is a voluntary contractual promise that goes beyond your statutory rights — it does not replace or limit them.

  • Opened is fine. Taste it, bake with it, stir it into your coffee. If it is not for you, tell us.
  • No return shipping in most cases. Usually you will not need to send anything back. If a return is needed, we will confirm the details with you first and we cover the cost of return postage.
  • Timing. Refunds are issued within 14 days of your request and typically reach your account in 5–10 business days, depending on your bank or card provider.
  • Fair use. We trust our customers and keep this simple. To be able to keep offering the guarantee to everyone, we reserve the right to review requests that appear to be made in bad faith or outside the spirit of this policy, such as repeated purchases and refunds of the same item.

Faulty, damaged or incorrect items

If a product arrives damaged, is not what you ordered, or does not match its description, you have statutory rights under EU consumer sales law in addition to everything above. Contact us with your order number and a photo and we will put it right by replacement or refund, at no cost to you. For food products, statutory conformity rights are naturally limited by the best-before date shown on the pack.

Our full Refund Policy forms part of these Terms.

13. Intellectual Property

Happy Monkfruit® is a registered trade mark. All content on this website — text, photography, illustrations, product and packaging design, logos, recipes, articles, layout and code — is owned by us or used with permission, and is protected by copyright, trade mark and other intellectual property laws.

You may view, download and print content from this website for your own personal, non-commercial use. You may not:

  • copy, republish or distribute our content commercially without our written permission;
  • use our brand name, logo, packaging design or product photography to sell, promote or list products;
  • remove or alter any copyright, trade mark or other proprietary notice;
  • register a domain name, social media handle or trade mark that is confusingly similar to ours.

If you send us content — a review, a photo, a recipe, a comment or feedback — you keep ownership of it, and you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it in connection with our brand and products. You confirm that the content is yours to share and that it does not infringe anyone else's rights.

14. User Responsibilities

When you use this website or buy from us, you agree to:

  • give accurate, current and complete information at checkout and keep any account details up to date;
  • keep your account password confidential and tell us promptly if you think it has been compromised;
  • use our products as described on the pack and store them as instructed;
  • read the ingredient and allergen information on the pack before use;
  • comply with the laws of the country you are ordering from and having the product delivered to;
  • be responsible for anything done through your account.

15. Prohibited Uses

You must not:

  • use the website for any unlawful, fraudulent or harmful purpose, or to facilitate one;
  • place orders using false details, another person's payment method without authorisation, or automated ordering tools;
  • abuse promotions, discount codes or our money-back guarantee, including by creating multiple accounts to claim an offer more than once;
  • resell our products commercially without our written agreement, or present them as your own;
  • attempt to gain unauthorised access to the website, its servers or any connected system;
  • introduce viruses, malware or any other harmful code, or interfere with the normal operation of the website;
  • scrape, harvest or systematically extract data from the website;
  • post content that is unlawful, defamatory, misleading, obscene, discriminatory or infringes someone else's rights.

We may suspend or terminate your access to the website, cancel orders and refuse future orders if you breach this section.

16. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for liability under applicable product liability law, or for any other liability that cannot be excluded or limited under the law that applies to you.

Subject to that:

  • we are liable for foreseeable loss and damage caused by our breach of these Terms — loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was formed;
  • we are not liable for loss that is not foreseeable, or for loss of profit, loss of business, business interruption or loss of business opportunity, as we supply our products for domestic and private use;
  • where we are liable, our total liability in connection with an order will not exceed the total amount you paid for that order, unless a mandatory rule of law provides otherwise;
  • we are not responsible for delays or failures caused by events outside our reasonable control, as described in our Shipping Policy.

17. Disclaimer

Our website and its content are provided in good faith and with reasonable care, but on an “as is” basis. We do not warrant that the website will be uninterrupted, error-free or free of viruses, or that every detail on it is complete and current at all times.

Information published on our website, blog, recipe pages and social channels is general information about food and cooking. It is not medical, nutritional or dietary advice, and it is not intended to diagnose, treat, cure or prevent any disease. We do not make health claims about our products. If you have a health condition or any doubt, consult a qualified healthcare professional.

Recipes and usage suggestions are starting points. Sweetness perception, baking behaviour and results vary, and we cannot guarantee any particular outcome.

18. Privacy

We process personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and applicable Slovak data protection law. Our Privacy Policy explains what we collect, why we collect it, how long we keep it, who we share it with and how you can exercise your rights of access, rectification, erasure, restriction, portability, objection and withdrawal of consent.

For the purposes of the GDPR, Victory Coffee Group, s.r.o. is the data controller. If you have a question or a complaint about how we handle your data, write to support@happymonkfruit.com. You also have the right to lodge a complaint with your local data protection authority.

19. Third-party Services

Our website runs on Shopify and uses third-party services for payments, shipping, analytics, email and customer support. These providers process data on our behalf, or as independent controllers where they say so, under their own terms and privacy notices.

Our website may link to third-party websites, including scientific sources, our Amazon listings and social platforms. We provide those links for convenience and information. We do not control those sites and are not responsible for their content, availability, terms or privacy practices.

Products bought through Amazon or any other marketplace are sold under that marketplace's terms. Delivery, returns and refunds for those orders are handled by the marketplace, not through these Terms.

20. Governing Law

These Terms and any contract formed under them are governed by the law of the Slovak Republic, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer resident in another EU or EEA country, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you habitually reside, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

21. Dispute Resolution

Talk to us first

If something has gone wrong, email support@happymonkfruit.com with your order number and a short description. Almost everything is resolved this way, quickly and without cost.

Alternative dispute resolution

If we cannot resolve your complaint, you have the right to refer the dispute to an alternative dispute resolution (ADR) body. As a Slovak trader, the competent ADR entity for us is the Slovak Trade Inspection Authority:

Body Slovenská obchodná inšpekcia (Slovak Trade Inspection Authority), Central Inspectorate, Department of International Relations and Alternative Consumer Dispute Resolution
Address Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovakia
Email ars@soi.sk · adr@soi.sk
Website www.soi.sk

ADR proceedings are free of charge for consumers. If you live in another EU country, you can also contact your national European Consumer Centre (ECC-Net), which helps consumers with cross-border purchases inside the EU.

Please note that the European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

Courts

Using ADR is voluntary. You may take a dispute to court at any time. As a consumer, you may bring proceedings in the courts of the country in which you live, and proceedings against you may only be brought there.

22. Changes to these Terms

We may update these Terms from time to time to reflect changes in our products, our processes or the law. The version in force is always the one published on this page, with the “Last updated” date at the top.

The Terms that apply to your order are the ones in force at the moment you place it. Changes are not retroactive and do not affect orders we have already accepted.

23. Contact Information

We are a small team and we read every message.

Company No. (IČO) 52636534 · Tax No. (DIČ) 2121098089 · VAT No. SK2121098089. Prices include VAT.